Additional Fees and Charges
Additional Fees and Charges
Some additional fees and charges may apply to your electricity account in certain circumstances. These charges typically relate to payment processing, account administration, or services requested by you (such as special meter reads or connection services).
Where applicable, these fees will be shown on your electricity bill. Some charges may be passed through from your electricity distributor and are outside HighFlow Energy’s control.
| Fee | Pricing (inc GST) |
|---|---|
| Late Payment Fee | $15 |
| Manual Connection / Disconnection | $45 |
| Remote Connection / Disconnection | $45 |
| Direct Debit Dishonour | $15 |
| Application Fee | $22 |
| Debt Collection Charge | Up to 30% |
| Paper Bill Fee | $5 |
| Visa / MC Processing Fee * | 1.65% |
| Amex Processing Fee * | 1.87% |
| Bank Account Direct Debit ** | $0.88 |
* Direct debit or online
** Direct debit has minimum fee of $0.88
Financial difficulty
If you are experiencing difficulty paying your bill, please contact us as soon as possible.
In addition to government concessions, you may be eligible for support under our Hardship Policy.
Need help?
If you have questions about concessions or need assistance updating your details, please contact:
HighFlow Energy Customer Care
Email: [email protected]
We’re here to help.