Concessions and Government Rebates
Concessions and Government Rebates
You may be eligible for government energy concessions or rebates depending on your circumstances and the state where your premises is located.
Concessions and rebates are administered by state governments. HighFlow Energy applies approved concessions to your electricity account in accordance with government rules.
Eligibility is determined by the relevant government agency, not by HighFlow Energy.
Queensland (QLD)
If your premises is in Queensland, you may be eligible for:
- Electricity Rebate
- Medical Cooling and Heating Electricity Concession Scheme
- Electricity Life Support Concession
Eligibility is generally based on holding an eligible concession card or meeting specific medical or income criteria.
For full details, eligibility criteria and application forms, visit:
Queensland Government Energy Concessions
https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions
New South Wales (NSW)
If your premises is in New South Wales, you may be eligible for:
- Low Income Household Rebate
- Family Energy Rebate
- Medical Energy Rebate
- Life Support Rebate
Eligibility is determined by the NSW Government.
For full details and to check eligibility, visit:
Service NSW at https://www.service.nsw.gov.au and search for “energy rebates”
How to receive a concession on your HighFlow bill
To have a concession applied to your account:
- Apply through the relevant state government (where required).
- Provide HighFlow Energy with your concession details, including:
- Concession card type
- Card number
- Expiry date
- Name on the card
You can provide your details by email to [email protected]
We may verify concession details with the relevant government authority where permitted.
How concessions appear on your bill
Approved concessions will appear as a credit on your electricity bill.
Depending on the scheme:
- Rebates may be applied quarterly or annually
- Some rebates are applied directly by the government
- Some rebates are applied by your retailer
Concessions are applied in accordance with government rules and may not apply to all components of your plan.
Under HighFlow’s Bill-Free Allowance structure:
- Concessions generally apply to eligible electricity usage and supply charges
- Concessions may not apply to subscription fees, VPP-related charges or other non-regulated components unless permitted under the relevant scheme
Your bill will clearly show any concession credits applied.
Changes to eligibility
You must notify us if:
- Your concession card expires
- Your eligibility changes
- You move premises
If you no longer qualify, concessions will be removed in accordance with government requirements.
Concession amounts and eligibility criteria are set by the relevant state government and may change without notice.
Financial difficulty
If you are experiencing difficulty paying your bill, please contact us as soon as possible.
In addition to government concessions, you may be eligible for support under our Hardship Policy.
Need help?
If you have questions about concessions or need assistance updating your details, please contact:
HighFlow Energy Customer Care
Email: [email protected]
We’re here to help.