How to Make a Payment

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Highflow Energy

How to Make a Payment

Your electricity bill will show the total amount due and the payment due date. Payment must be received by the due date stated on your bill.

We offer a range of payment options for your convenience.

Payment Options

You can pay your HighFlow Energy bill using one of the following methods:

Direct Debit

You may set up Direct Debit from your nominated bank account.

  • Payments will be automatically deducted on the due date shown on your bill.
  • You must complete a Direct Debit Request and agree to the Direct Debit Service Agreement.
  • You may update or cancel your Direct Debit arrangement by contacting us.

Direct Debit helps ensure your bill is paid on time.

Credit or Debit Card

You can pay your bill using a Visa or Mastercard credit or debit card.

  • Payments can be made via our online payment portal or as instructed on your bill.
  • A card processing fee may apply. Any applicable surcharge will be disclosed at the time of payment.

BPAY

You can pay your bill using BPAY through your bank.

  • Use the Biller Code and Reference Number shown on your bill.
  • Please allow sufficient time for BPAY payments to be processed before the due date.

Bank Transfer

You may transfer payment directly to the bank account listed on your bill.

  • Please include your account number as the payment reference.
  • Allow sufficient time for bank transfers to clear before the due date.

When is payment considered received?

Payment is considered received when funds have cleared into our nominated account.

Processing times may vary depending on your chosen payment method.

If you are paying on the due date, we recommend using a method that provides immediate confirmation of payment.

Late payments

If payment is not received by the due date:

  • Your account may become overdue
  • We may contact you regarding the outstanding amount
  • Credit management processes may apply in accordance with Energy Laws

We will always follow the requirements of the National Energy Retail Rules before taking further action.

If a payment fails

If a Direct Debit or card payment is declined:

  • We may notify you and request an alternative payment method
  • A dishonour fee may apply where permitted under your agreement
  • You remain responsible for ensuring the account is paid by the due date

Financial difficulty

If you are experiencing difficulty paying your bill, please contact us as soon as possible.

You may be eligible for:

  • A payment plan
  • Government concessions or rebates
  • Support under our Hardship Policy

We encourage you to contact us early so we can work with you.

Need help?

If you have questions about concessions or need assistance updating your details, please contact:

HighFlow Energy Customer Care
Email: [email protected]

We’re here to help.